Argo License file Import - "License import failed"

[Jalinllc]

I recently purchased a Lexar Lightning 4GB and just purchase the Ceedo Argo license, but the license file that I received does not import properly. I have tried both to import it as a file, as well as, via a cut and past of the file. I get the following error "License import failed: Internal Error".

[Nekiruhs]

I recently purchased a Lexar Lightning 4GB and just purchase the Ceedo Argo license, but the license file that I received does not import properly. I have tried both to import it as a file, as well as, via a cut and past of the file. I get the following error "License import failed: Internal Error".

Could we have more specifics, like what operating system, is the flash drive NTFS or FAT32, thank you.

[Jalinllc]

I have tried it with the Drive formatted as both a FAT32 and NTFS, I have also tried it on XP & 2000 Professional and I get the same results.

[keith]

Jalinllc,

Probably the best thing to do, if you haven't already done it, would be to wipe the drive and reinstall Ceedo.

What you will want to do is open Windows Explorer, click on Tools, and then on Folder Options. Next, click on View and deslect the check box for hidden files. Apply it, click Okay, and then highlight the contents of the drive and delete everything.

Do not format the drive as this will change the serial number causing you to have to apply for a new license.

Once you have done this, eject the drive, restart the system, then reconnect the drive and reinstall Ceedo.

I hope this resolves the issue for you, but if not, you will most likely have to go through the purchase procedure again, and just paste your order number into the box provided. It could just be that the license file provided by Ceedo somehow became corrupted.

[Jalinllc]

Jalinllc,

Probably the best thing to do, if you haven't already done it, would be to wipe the drive and reinstall Ceedo.

What you will want to do is open Windows Explorer, click on Tools, and then on Folder Options. Next, click on View and deslect the check box for hidden files. Apply it, click Okay, and then highlight the contents of the drive and delete everything.

Do not format the drive as this will change the serial number causing you to have to apply for a new license.

Once you have done this, eject the drive, restart the system, then reconnect the drive and reinstall Ceedo.

I hope this resolves the issue for you, but if not, you will most likely have to go through the purchase procedure again, and just paste your order number into the box provided. It could just be that the license file provided by Ceedo somehow became corrupted.
Thanks for the input - I did reformat the drive, but the serial number of my drive is hard coded and thus none of that information "Should have" changed. In any event I did request through tech support a new license file through be generated thinking that the file might be corrupt. The new file they sent me was a larger license file and it did apply without an error, however, it still did not apply the proper license .
In the event that there is something going on with the fact that I did reformat the drive I have requested a new file via the 'Buy" button and then giving them my original purchase order number. Note: When I did this it did appear to pass along to them the same drive specific information has it had before.